Privacy Policy

The Urban Chilli online store is operated by:

Email: info@urbanchilli.co.za

For purposes of applicable data-protection legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA), URBAN CO (PTY) LTD is responsible for personal information processed in connection with the Urban Chilli business, except where another party independently determines how and why it processes information.

Depending on how you interact with Urban Chilli, we may collect information such as:

• your name and surname;
• email address;
• telephone or mobile number;
• billing and delivery addresses;
• order and purchase information;
• products purchased;
• payment status and transaction references;
• correspondence and customer-service enquiries;
• information you voluntarily provide to us;
• technical information associated with your use of the website, such as IP address, browser or device information; and
• cookie and similar website-usage information where applicable.

Online payments may be processed by PayFast.

Payment providers may collect and process information necessary to complete and secure your transaction.

Urban Chilli does not ordinarily receive or store your complete payment card details. Payment information is handled by the relevant payment provider in accordance with its own security and privacy requirements.

We may process personal information to:

• create and manage orders;
• process and confirm payments;
• deliver products;
• communicate with customers about orders;
• provide customer service;
• process cancellations, replacements and refunds;
• investigate lost or damaged deliveries;
• prevent fraud and misuse;
• maintain appropriate financial and transaction records;
• improve our products, services and website;
• comply with tax, accounting and other legal obligations;
• establish or defend legal rights; and
• send marketing communications where permitted by law.

We only process personal information where there is an appropriate legal basis for doing so.

To deliver your order, we may provide necessary personal information to The Courier Guy or another courier or delivery provider.

This may include your:

• name;
• delivery address;
• telephone number;
• email address where necessary; and
• information required to identify and deliver your parcel.

Courier companies process this information to fulfil and administer deliveries.

Urban Chilli uses third-party technology and service providers to operate its online store and business.

These providers may process personal information on our behalf where necessary to provide services such as:

• ecommerce website functionality;
• website hosting;
• payment processing;
• delivery and logistics;
• email communications;
• technical support;
• analytics; and
• security and fraud prevention.

We seek to disclose only the information reasonably necessary for the relevant service.

Where permitted by law, Urban Chilli may use customer contact information to send information about products, promotions or other Urban Chilli news.

You may unsubscribe from electronic marketing communications using the unsubscribe mechanism provided or by contacting us at info@urbanchilli.co.za.

Transactional communications relating to an order, payment, delivery, refund or customer-service matter are not marketing communications and may still be sent where necessary.

Our website may use cookies and similar technologies necessary for functionality such as maintaining sessions, remembering preferences, operating a shopping cart, processing checkout, improving website performance and understanding how visitors use the website.

Some third-party services integrated with the website may also use cookies or similar technologies.

Browser settings can generally be used to control or delete cookies, although disabling necessary cookies may prevent parts of the website from functioning correctly.

Urban Chilli does not sell customers' personal information.

We may disclose personal information where reasonably necessary to:

• payment processors;
• courier and delivery providers;
• ecommerce and hosting providers;
• technology and support providers;
• professional advisers such as accountants or legal advisers;
• fraud-prevention or security providers; and
• government authorities, regulators or law-enforcement bodies where required or permitted by law.

Urban Chilli takes reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

No internet-based system can guarantee absolute security, but we take reasonable steps appropriate to the nature of the information we process.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by law.

Certain order, payment, tax and accounting records may need to be retained for legally required periods even after a customer's relationship with Urban Chilli has ended.

When personal information is no longer reasonably required, it may be deleted, destroyed or de-identified in accordance with applicable requirements.

Subject to applicable South African law, you may have rights relating to your personal information, including the right to:

• request access to personal information we hold about you;
• request correction of inaccurate or outdated information;
• request deletion or destruction where legally appropriate;
• object to certain processing;
• withdraw consent where processing is based on consent; and
• lodge a complaint with the appropriate regulatory authority.

Some requests may be subject to legal exceptions or record-retention requirements.

Requests can be sent to info@urbanchilli.co.za.

Urban Chilli's online store is not specifically directed at children.

Where personal information relating to a child is processed, we will handle it in accordance with applicable South African law.

Some technology or service providers used in operating the website may process or store information outside South Africa.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer is handled in accordance with applicable requirements under POPIA.

Urban Chilli may update this Privacy Policy from time to time to reflect changes in our business, technology, service providers or legal requirements.

The current version will be published on the Urban Chilli website with its updated date.

For privacy questions, requests or complaints, contact:

Email: info@urbanchilli.co.za

You also have the right, where applicable, to lodge a complaint with South Africa's Information Regulator.